Breaking of contract on customers expense!

Item: Vodacom
Rating: 1
Author: waldo U

Contract hypocrites!! - Watch out!!

Changing contract conditions after you signed a contract!!! Where costs adds up to more than a R1000! You are forced into it as you con't cancel you contract after they changed your conditions because then you need to pay in R1000's of rands on your handset.

How can only one party be held liable for a contract where the other can do as it pleases! It's theft! Why not implement it at renewal. The worst part is it their existing customers that have been loyal for mor than 10 years that are cheated. Not the new ones.

But with a trust rating of 2.4, I guess that is their standard!! Large company monopoly.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Mar 2023, 07:21

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Mar 2023, 07:21

Official

waldo U's updateReviewer Update

21 Mar 2023, 15:12

In your response you warn people about phising and then you mail me requesting highly sensitive info before you can assist me?!!! How contradicting is that!

Please phone again. This time let it ring. The phone hasn’t rung more than once before you ended the call.

waldo U's update21 Mar 2023, 15:12

Reviewer Update