DN
Daniel N

1 reviews | Active since Mar 2015

03 Mar 2015, 08:17

Breaching the Verbal Contract

On the 17/02/2015 I phoned your call center and took out a new contract. App nr ***3. I opted for the Sony Z2, for R289 pm. I wanted black stock but they said they do not have but will order. I then said that I will take a white one if they cant get black and they said no they will get black. I followed up numerous times during the week to say they can give me white if black is out. They again declined and said they are getting black. Last week the contacted me to say it is discontinued and I cant get anything. I said I want the initial recording to take this further as I requested a white one numerous times but they did not want to do that as they said they will get stock. I was promised a call back on Friday, nothing, Then again a call back promise for Monday, and again Nothing. I either want a Z2 on my contract as agreed or the recording of where I requested the white one to take it further as you did have stock. Do not even think of just canceling this deal as I will take this further and I have the right to receive that recording. I hope we can resolve this matter today before I contact my attorneys.

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2015, 21:08
Official
Hello DaantjieNortier,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,