LJ
Lindsay J

1 reviews | Active since May 2015

06 May 2015, 14:09

Breaching of Contract , still no data received.

On the 1st of each month I'm suppose to receive 75 minutes, 200 sms, 200mb of data plus an additional 1GB for 24 months.<br> <br> On the 1st of May i did NOT receive any of my data.<br> <br> I phoned Vodacom accounts department on Sunday , who then logged a service call for me with the reference number S3-85M3E-EJ5QI , the consultant who assisted me said I should get my data within 24-48 hours.<br> <br> I then had to load a 1GB of data on my account which cost me R149.OO extra , while I waited for them to send me the data.<br> <br> I then received a sms from Enocenciah Pale who said my data was allocated to me.<br> <br> Checked my balance still nothing.<br> <br> I then decide to phone Accounts department again this morning, only for the consultant to tell me, that it's going to take another 24 to 48 hours.<br> <br> THIS IS A DISGRACE!!!<br> <br> The reason why i'm so furious is because this is the second time this is happening to me. In Janaury they did'nt send me anything and I had to buy airtime and data and they simply refused to credit me.<br> <br> If Vodacom sent me the allocation like they were suppose to , I would'nt need to spend anything extra on my account.<br> <br> I want a credit on my account. <br> <br> Contract breached!!!<br>

0
Replies (1)
Vodacom
Vodacom's reply07 May 2015, 07:02
Official
Hello Lindsay Amber,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team