1 reviews | Active since Nov 2021
Breaching contract agreements.
I am highly frustrated at vodacom. When taking a contract, the price is supposed to be a fixed price for 24/36 months. Suddenly this month i recieve a statement which indicates that there is going to be price increase and extra charges. I am really starting to have trust issues with the vodacom network because when you agree on a price on the contract, you do not expect there to be changes/prices increases. I have been a customer of vodacom for a while now and also what i have realized is that when taking a data sim contract, they do not notify you that you will not be able to do gaming as it has a strict nat type. Really disappointed at the way of which vodacom treats their loyal customers.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.
Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,