Breaching Contract

Complaint Title: Vodacom's Ongoing Failure to Deliver Promised Data Service

Review: My wife and I urgently signed up for a Vodacom data contract this past week. She runs a content writing business from home with international clients, so reliable internet is crucial.

Despite being long-time Vodacom customers, this experience has been a nightmare. The router we received hasn’t worked since day one. We’ve gone back to the store three times this week alone. Still no solution. The device has been left at the shop—useless.

The sales agent has been excellent, going above and beyond to assist. This is a management and systems failure, not a staff issue. We’re now a week behind on deadlines because of Vodacom’s complete lack of service and accountability.

As it stands, Vodacom is in breach of contract. You’ve failed to provide the service agreed upon. I’m tired of empty promises. If Vodacom actually cares, feel free to contact me directly at ***.