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Portia M

1 reviews | Active since Apr 2021

16 Apr 2021, 19:37

Breaching consumer protection act

I had a contract with vodacom which expired in 2020 may/June yet they continued to debit me. When I complained they told me that I was the who was supposed to have called them tell them tat they ust diacon te d te contract. They have been taking my money reigousy for almost year

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Replies (2)
Vodacom
Vodacom's reply17 Apr 2021, 09:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Apr 2021, 15:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you made contact with the call center who advised accordingly.

Also refer to the below contract T&C's which will include the cancelation process.

https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions

Regards Consumer Website Team

Best regards,