*****/breach of contract/honesty/transparency.

i am furious as im writing this, i have been having a vodacom contract for 4 month now. the agreed installment was 1500r but now i am paying 1800r. In september they tried debiting 1800r and the debit order bounced because the agreed debit check was 1500(mind you no one called me to notify me of the increse and what is it for,on top of that they charged me a 100 penalty fee,but its them that did not debi the amount needed).

i called in many times to set up a debit order in september and asked them to send me an invoice i have spoken to two agent and both told me they will send it, it was never sent, how ever they debit 3779r to also cover up for the month they did not debit.

today i was called and told that i have a subscribtion of 409r witch is data and airtime and it is compalsory to have it, i explained to the agent that i dont need that, in my contract i have value added services that im paying for and its 85r and it gives me more then this subscription of 409r, she was calling from the migration department of vodacom. name of agent is (phindile mkhize),i asked if calls are recorded she said yes, then i asked to be sent the recording she responded by saying she cant do that.

i asked her to provide me with custormer service contact number and she provided me with the 082135 number, i called and spoke with (Lesego) who promissed to call me back at 2 and that was not done, i have tried to call back but i have been holding for 30min.

in this contract im paying: -vat-200 -data and airtme-100 -insurance-200 -then it is the money for both phones, whitch amounts to 1500(included with the above).

i am on the verge of wanting to cancel this contract, but i can not do that because im using these phones for work such as content creation and advertising for brands.