Breach of contract :paying for service which is not provided

I am extremely disappointed with the customer service from Vodacom. My FIBRE has been down for over 10 days, and despite multiple attempts to contact their support team, I have received no assistance. Each time I call, I am either put on hold for an extended period or transferred between departments without any resolution. My complaint has been escalated multiple times, and I was told that technicians were booked, but they never show up. Meanwhile, I am still paying for the service.

The lack of communication and urgency to address my issue is unacceptable. As a loyal customer, I expected better service and support. I hope Vodacom takes this feedback seriously and improves their customer service to prevent others from experiencing the same frustration.