JP
Jermaine P

1 reviews | Active since Apr 2013

14 Sept 2016, 16:24

Breach of contract over charging

<p>So i signed up a "U Choose smart S" contract because i bought a phone cash and thought this contract is ideal and i would probably let it run for as long as i can.... most likly more than the 2 year.... andyways 24 months later Vodacom decides to cancel my contract without my consent and load me on a new one, one which cost more and gives far less... so initially i recieved 1gig data, 70min talk time and 200 sms.... now i get 300meg data, 75min and no sms... and im paying more for this ****. so Vodacom has signed me up *******ly for all i care, all i want is to be back on my LEGALLY SIGNED contract... the call center says i have to go to a store, cancel it and sign a new contract.... BS Vodacom must resolve this!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team