LM
Lynette Mostert-Swart
1 reviews | Active since Jun 2016
08 Jan 2021, 07:50
Breach of contract? Hoping nobody notice R10/month?
Upon wanting to cancel my contract last year, I was offered a deal over the phone for a monthly rate of R125 flat. I specifically asked whether that will be the total amount and that call identity, etc. are all included in the R125. The person on the other end confirmed it. (It was recorded for quality and control purposes for what it is worth). The montly deduction ever since the upgrade is R135. Are they hoping that nobody will complain about R10/month. This is *****ing and breach of contract.
I sent multiple emails to vodacom customer care, but not joy up to now.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
08 Jan 2021, 09:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2021, 09:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LM
Lynette Mostert-Swart's updateReviewer Update
19 Jan 2021, 16:24I would like to thank Keshia from the Vodacom’s Retention department for resolving my issue and for contacting and communicating with me so professionally. It was a pleasure talking to her.
LM
Lynette Mostert-Swart's update19 Jan 2021, 16:24
Reviewer Update
I would like to thank Keshia from the Vodacom’s Retention department for resolving my issue and for contacting and communicating with me so professionally. It was a pleasure talking to her.
