Breach of contract from Vodacom Insure

I would like to express my frustration towards the service granted and breach of contract from Vodacom for cellphone ***. I have religiously made payments towards my Vodacom Insurance policy, sometimes double paid or even more than the usual instalment. in October 2022, I was ****** and attempted to submit a claim. I was then given pushback from Vodacom saying that they had changed administrators in June from Finrite. I had informed the consultant that i was well aware of the relationship change however, the email addressed to me stated the following :

" Vodacom Insurance wishes to inform you that the relationship with Finrite, its administrator, ends 1 July 2022.

Vodacom Insurance will continue to provide you with direct uninterrupted services for your requirements relating to your policy.

Please note that this doesn't in any way affect your policy and the terms and conditions.

Your policy remains the same.

For any queries, please contact us on *** or via email: ***"

I had continued to make payments to the same account as the email I received stipulated that my policy remained unchanged. No where within this email did it state banking details would change. No where did it state that I would receive an updated banking details account for future payments to be made. I furnished Vodacom Insure with the email they had sent to me along with a 12 month bank statement (upon request) and proof of payments, a screenshot to proof that my payments were being made and to which banking account that was listed for Finrite. I had provided all relevant information needed to prove that my payments were uninterrupted and that as their email stated that my policy will remain unchanged, i kept up my end of the contract. It has been 6 months now and i am still fighting with Vodacom to replace my handset. I have not been able to get my number swapped as there seems to be some confusion that i am a contract holder which is infact not the truth. I have the signed application form that shows that i requested for Prepaid insurance on the device i bought at their store, Cash.

I have been left without a device , i am without my cell number of which i use to conduct business from and to this day, there has been no sense of urgency to resolve this issue. I have submitted proof to Vodacom that to this day, there are still payments being made by other insurance holders to the exact same account for Finrite , and that is still not enough for them to issue my new device.

I have paid hundreds of rands to get a 12 month bank statement from my bank only to be shoved aside and be told that my claim will not be granted.

I will not stop here, i will continue to seek the reason for this injustice as a consumer who held up their end to the contract and then was shown away when it was Vodacom at fault in the first place with their ill informed communication.