Breach of contract from vodacom

Ok I have been dealing with vodacom for over 11 months now, took out a contact with one year's screen insurances, Murphy's law the screen cracked - contact was taken on in March 2017 and phone was handed in on the 1st September 2017, which is still in the one year screen repair contact. Handed the phone in, a month later contacted vodacom, to be told phone at head office for repairs, months went by with numerous phone calls to vodacom, to only be told 11 months later to come collect the phone. Excited to finally after 11 months to get my phone back, to arrive at the vodacom store in kollenade next to game, they need to find it first, waited 40min before they finally found my phone, just to find that nothing was done to the phone, it was still not repaired after 11months, the consultant - zalomi told me that they had wrote on the paper that there was no insurance so they could not fix it, I told her that was incorrect and the contract I had taken out covered the repair for up to a year, which the phone was handed in WAY before the screen repair expired. NOW EXTREMELY ANGRY!!!!!!!! They phoned the insurance to find out why the phone wasn't repaired after it was sent to them for repairs, just to be told there wasnt insurance and me as the client was talking **** that I had taken out the contract with the free screen repair. Now getting even more ANGRY!!!!!!! I asked the consultant brian to pull up your catalogue from march 2017 that had the contract that I had taken out with vodacom, to be told and shown that I was indeed correct!!!!!after being there for over an hour, to phone the insurance again to tell them that the phone should have been repaired. We then went through the paperwork that was handed in with the phone, it was sent to vodacom and sent back within a week and they never repaired it!!!!! After I phoned countless times asking what is happening with my phone, as im paying for a phone and a sim card that they also took in when the phone was handed in for repairs, to just be told its still at head office!!!! After being at vodacom for 3hours with no luck and they keep saying that the phone didn't come with insurance and with the consultant telling them it did as a package. The consultant then told me they will speak to there guy that handles the insurance to fix the mistake that they did, as when the phone was handed in it wasn't repaired. She contacted me the following wed, advising me that the insurance wanted screen shots of the march brouche and all the dates from when it was handed in, she had sent it and told me she will keep me posted. Another week went by and I finally got at call on Saturday to be told I must come collect the phone as the screen repair expired!,NOW at beyond boiling point I told the consultant that the phone was handed in before it expired then never bothered to fix it, will all the evidence showing that they were incorrect, just to be told sorry they wont fix or replace it!!! Iv now had it with vodacom, iv been paying them every month for a phone and sim card I dont have for the last 11 months and this is what I get after they have all the proof and I have copys aswell to just be told sorry not our problem, I now want nothing to do with vodacom, I want my contract cancelled and reimbursed for the months I didn't have my phone and sim card but still had to pay!! I will let everyone know not to EVER do business with vodacom nor take out contacts as its just a bunch of lies and all they do is ***** ir money not fix anything and have the odasety to balme me and say im lieing when they messed up!!!! I will make sure this goes so public with all my supporting documents to make sure vodacom losses business. I am officially done and mortified at this!!!!