1 reviews | Active since Jul 2012
Breach Of Contract from Vodacom
<p>Below was the original complaint which they agreed to give me what i was sold now for the past few month Vodacom decided to charge me for the data with no communication which i find is a breach of my contract which is still in place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Vodacom refuses to sort out this problem</p> <p>Vodacom company Buymondo</p> <p>vodacom gave my personal info to this company and now they dont want to assist with the problem</p> <p>call centers refuse to give me a managers email address to assist with this complaint</p> <p>I have signed up a data contract in July 2015 my data bundle was not activated <br />I just contacted Vodacom now and I have been charged for August was credited by Vodacom by R2000.00 September R2148.30 October R1031.07 <br />and i am still paying my monthly premiums for data bundles every month<br />November <br />i have been calling Vodacom and Buymondo on numerous occasions since July <br />When will this issue ever be sorted out and will i be refunded ???</p> <p>Please note I do not want this money credited I want it back in my account this is alot of money. I need this money before close of business today.</p> <p>Johnathan tells me why do i run up my bill before the data is uploaded. why are you still charging me every month from July if your company does not full fill what the client signs up for ?????</p> <p>This has been my worst experience ever.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Not even a phone call from Vodacom regarding this issue
Quick to take my money but cant even call me to sort this out.
Not even a phone call from Vodacom regarding this issue
Quick to take my money but cant even call me to sort this out.
still not a single call from #Vodacom
still not a single call from #Vodacom
On Thu, Mar 30, 2017 at 9:27 AM, Yaseen MAhomed
wrote:
Hi
Please note you guys have debited me at the higher amount again ,
Please advice ASAP as to when I will receive all my money back?
Sent from Yahoo Mail on Android
On Mon, Mar 27, 2017 at 12:40 PM, Yaseen MAhomed
wrote:
Hi Dominic
Thank you
Please also let me know when I will be refunded for all the months I have been over charged for this data
I will await your response
Thanks
Yaseen Mahomed
Sent from Yahoo Mail on Android
On Mon, Mar 27, 2017 at 12:36 PM, ********** ********** wrote:
Good Day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that a discount has been loaded to offset the cost of the 2GB (R249) until the end of June 2018.
The 2GB will also expire at the end of June 2018.
Kind Regards
Dominic
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
On Thu, Mar 30, 2017 at 9:27 AM, Yaseen MAhomed
wrote:
Hi
Please note you guys have debited me at the higher amount again ,
Please advice ASAP as to when I will receive all my money back?
Sent from Yahoo Mail on Android
On Mon, Mar 27, 2017 at 12:40 PM, Yaseen MAhomed
wrote:
Hi Dominic
Thank you
Please also let me know when I will be refunded for all the months I have been over charged for this data
I will await your response
Thanks
Yaseen Mahomed
Sent from Yahoo Mail on Android
On Mon, Mar 27, 2017 at 12:36 PM, ********** ********** wrote:
Good Day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
Please note that a discount has been loaded to offset the cost of the 2GB (R249) until the end of June 2018.
The 2GB will also expire at the end of June 2018.
Kind Regards
Dominic
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
So Vodacom started giving me the 2gig data from this month but still no refund for the months I have been over charged
**********Dominic sent me an email confirmation but does not respond when I ask when will I be refunded
Why do I have to beg for my money back VODACOM???????????????????
So Vodacom started giving me the 2gig data from this month but still no refund for the months I have been over charged
**********Dominic sent me an email confirmation but does not respond when I ask when will I be refunded
Why do I have to beg for my money back VODACOM???????????????????
STILL NO RESPONSE FROM VODACOM REGARDING MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#Vodacomsucks #paybackthemoney #refund
STILL NO RESPONSE FROM VODACOM REGARDING MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#Vodacomsucks #paybackthemoney #refund
I STILL DONT HAVE MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
REF: 1-8BAIPS
STILL PENDING REF: 1- ********** **********
STILL NO REFUND HAS BEEN LOADED BY VODACOM
NO ONE CAN TRANSFER ME TO BACK OFFICE TO FIND OUT WHAT IS HAPPENING
I WAS TOLD IF I CANCEL MY CONTRACT I WILL PAY PENALTIES ???????***
VODACOM IS IN BREACH OF CONTRACT AND OVER CHARGING ME AND I MUST PAY AGAIN?????????????????????
I STILL DONT HAVE MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
REF: 1-8BAIPS
STILL PENDING REF: 1- ********** **********
STILL NO REFUND HAS BEEN LOADED BY VODACOM
NO ONE CAN TRANSFER ME TO BACK OFFICE TO FIND OUT WHAT IS HAPPENING
I WAS TOLD IF I CANCEL MY CONTRACT I WILL PAY PENALTIES ???????***
VODACOM IS IN BREACH OF CONTRACT AND OVER CHARGING ME AND I MUST PAY AGAIN?????????????????????