Breach of Contract? *****!

My account must be looked at. I've been paying for services which have been denied due to Vodacom's internal procedures and are not of my doing. I have logged various calls and am still waiting fo Moddy to come back to me via email (EC-1J6Q-2QNCT0) and for Reesha to call me (no reference number, telephone call on Friday at about 15h00). I have proof of payments going back to November 2017 showing that I am not in arrears. The correct account number has been used at all times. I have now been charged R10 to reactivate an account that should never have been blocked. I have even overpaid on some invoices. Please sort this out.