SK
Segomotso K

1 reviews | Active since Jul 2018

14 Feb 2024, 08:18

Breach of Contract

I wanted to cancel the contract and was lured to take a deal which went sour due to Vodacom failing to deliver. They promised to resolve and only to give me a dummy . pacifier and continue as if all is resolved. I responded to their private Hello Peter response and they disappeared. When trying to get out of Contract i was slapped with fine of R17k which i driopped as i am forced out of being bu**** into the contract. Now they have breached their contract; we remedied 1 aspect but other deliverables were not kept to. Since this is a big company with resources and ability to bully consumers; it looks like i am forced to accept that it's okay for them to breach without recourse and myself i cannot but will be heavily fined. Users in Season Estates are also fed up with mediocre service or lack of in other cases. Shame on you Vodacom

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2024, 09:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team