NF
Natasa F
1 reviews | Active since Feb 2015
10 Sept 2025, 15:39
Breach of contract!!!!
I upgraded my home Wi-Fi line, and I received an S90 plus 4G FWA then about 2 months down the line it stops working. I sent it in to Greenstone Vodacom and they said it's the motherboard and that they will need to get me a new one. I get a message saying they don't have stock of the one i received in the contract but that they have a different model and want me to pay in the difference!!!! This is absolutely unacceptable! They say they can't help me any further unless I Pay in!!!!! I want what I paid for in my contract and I can't even cancel it now?!!!!!!
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Replies (1)Vodacom's replyOfficial
11 Sept 2025, 07:06 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2025, 07:06
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
