NF
Natasa F

1 reviews | Active since Feb 2015

10 Sept 2025, 15:39

Breach of contract!!!!

I upgraded my home Wi-Fi line, and I received an S90 plus 4G FWA then about 2 months down the line it stops working. I sent it in to Greenstone Vodacom and they said it's the motherboard and that they will need to get me a new one. I get a message saying they don't have stock of the one i received in the contract but that they have a different model and want me to pay in the difference!!!! This is absolutely unacceptable! They say they can't help me any further unless I Pay in!!!!! I want what I paid for in my contract and I can't even cancel it now?!!!!!!

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Replies (1)
Vodacom
Vodacom's reply11 Sept 2025, 07:06
Official
 Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team