breach of contract

To Whom it may concern,

I went through to Vodacom Westgate to enquire about upgrading our contracts that were due for upgrade. (business lines). We chatted with a very helpful sales assistant, Lorenzo. Our main objective was to have a healthy data plan as we were continuously running out of data. We were advised that there is a special whereby we convert our existing contract to a data contract and we would receive 10Gb of data monthly at a very affordable price. We were very happy with the amount of data offered, however we also needed a voice minute bundle attached to the contract as we need to make work calls.

We then with the salesperson perused the bundle offerings and we selected the 250min option for my line ***), 100min option for by business partner’s number ***) and a 100min bundle for my wife ***). ALL at a 45% discount. The structure was perfect.

A couple of days before the end of the month (September 2024) we received our pro-rated voice and data bundles and everything was perfect. October 2024, we received our full compliment of data and voice bundles.

November we were only awarded our data bundle and the voice bundle was removed. We went back to Westgate to investigate the matter further, we checked on the Vodacom system and the voice bundle was removed. After being directed from one call centre to another we still cannot get an answer why the voice bundle was removed.

It is now the 23rd of November and we still haven’t received our voice bundle.

Please see the below proving that we were awarded our data and voice bundles.

Vodacom is now in breach of contract and we would like to get this matter resolved soonest.