Breach of contract by Vodacom
On a Smart Top Up contract. Vodacom decides yesterday to remove my minutes allocation and my call is cut on important call. Now have to buy airtime to make a call back. Phone Vodacom and advised my allocation of minutes was removed in error. It has now a new day and I am using airtime that I have had to buy. No urgency in getting this resolved while I pay a ripped of fee per minute because on their inability to stick to an agreement. Yes a contract, which Vodacom has now breached by removing my allocated minutes. Pathetic.
Go to the website, not customer care complaints email? Why is this? No choice but to use this platform,
Pathetic service for a longstanding customer.
Dear Customer,
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
