1 reviews | Active since Jan 2017

26 Jul 2018, 10:08

Breach of contract by Vodacom

On a Smart Top Up contract. Vodacom decides yesterday to remove my minutes allocation and my call is cut on important call. Now have to buy airtime to make a call back. Phone Vodacom and advised my allocation of minutes was removed in error. It has now a new day and I am using airtime that I have had to buy. No urgency in getting this resolved while I pay a ripped of fee per minute because on their inability to stick to an agreement. Yes a contract, which Vodacom has now breached by removing my allocated minutes. Pathetic.

Go to the website, not customer care complaints email? Why is this? No choice but to use this platform,

Pathetic service for a longstanding customer.

0
Replies (2)
Vodacom
Vodacom's reply26 Jul 2018, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Jul 2018, 16:17
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic