1 reviews | Active since Jan 2015
Breach of Contract and want matter resolved ASAP
Sat 24th January 2015 Vodacom 4U Greenstone Shopping Centre<br> I went to open a new phone contract,which was advertised in the Vodacom 4U catalogue and deals state 7 December-6 February 2015 as well as on the TV's in store.And still being advertised today Sat 31 January 2015 on both TV's in store as well as catalogue.The contract which was advertised is as follows:Sony Xperia E3+Sony PS4 for R449 PM x 24.The contract was approved and all the documents were signed,we were told that they had no stock of the phone and had to order from head office,which would arrive on Thursday 29 January 2015.but had stock of The PS4.On Wednesday 28 Jan 2015 i got back from work and phoned in at 17:15 to follow up on my Status of my phone and PS4 which we signed for.I was then told by the lady who did the contract with us that,there are new developments on my contrat.I asked why is there changes as it was approved , she then said that the phone has been discontinued and that i cant have this deal that has been advertised and i.so i went in today 31 jan 2015 cause i dont have a phone and add is still advertised,shaun said today for me to get the deal i must pay R1213 and still dont wont 2 give me any of
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
