Breach of contract and unwillingness to refund

<p>This has been the worst customer service I've ever experienced...And let's face it, I've been exposed to customer service from SA Banks.</p> <p> </p> <p>You have been shamelesly debiting my account for a data package that is not mine! Seems like you'll do anything to grow your bottom line. Well I see it as **********. Mistakes do happen but after being given ample opportunity to rectify them, can they still be seen as mistakes? Now it's become thievery.</p> <p> </p> <p>I have phoned in multiple times and have received the same standard response every single time. "Your issue will be resolved within 24hrs. We will refund you."....Absolute ********.</p> <p> </p> <p>My Debit order is due on the 27th. If my request is not resolved by then, I will have no choice but to cancel my debit order on my 24 month contract. If you shamelesly breach the terms of our contract then I can do so as well. I don't care if my account goes into arrears. You can send it directly to write-offs because you'll be wasting your resources trying to collect. Or actually keep on phoning...I would appreciate wasting your time like you did mine!</p> <p> </p> <p>Regards,</p> <p>Hermann</p>