RD
Ralph D

1 reviews | Active since Jul 2010

27 Oct 2025, 10:57

Breach of contract and / or *****

vodacom has no ethics and believe they are above the law.

vodacom just changes contract to ****** money from their clients and then have an attitude of "WE WILL DO WHATEVER WE WANT AND YOU HAVE TO PAY FOR IT AND YOU CAN'T DO ANYTHING ABOUT IT"

Example: 1. Data contract taken on 24/9/2024 for 24 months ~ 1- g nor mal data + 10 g night owl + 10 gig video ticket for R 129.01 2. Increased cost on 01/03/2025 to R139.47 (5 months into a 24 month contract) 3. Removed 10 G video ticket on 4 April and charged R 7.53 for the removal (May Invoice R 146.82 - still without video ticket. 4. Charged R 139.47 from June to September, STILL WITHOUT VIDEO TICKET - despite several logged queries to reinstate the video ticket 5. Zero g video ticket added, NOT REINSTATED, on 6 September and CHARGED ON OCTOBER INVOICE AT R 261.33 PER MONTH + R 139.47 for the actual contract now 12 months into the 24 month period

VODACOM STILL REFUSES TO HONOUR THE 24 MONTH CONTRACT AND JUST THEATENS WITH ACTION IF NOT PAID. I am NOT prepared to go for years at huge cost through the judicial system as previously done, so I am forced to resolve this personally with the relevant players in this challenge game of vodacom.

0
Replies (3)
Vodacom
Vodacom's reply27 Oct 2025, 12:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RD
Ralph D's update11 Nov 2025, 12:12
Reviewer Update
vodacom does not respond and ignores all communication.
Just empty promises and no ethics.
Will have to visit in person again...
RD
Ralph D's update13 Nov 2025, 08:10
Reviewer Update
vodacom lying cheating ********* entity.
My query have NOT been attended to and I have NOT been informed in any manner how when and where it was "attended to" or what had been done.