KR
Koenehelo R

1 reviews | Active since Jun 2014

17 Sept 2018, 10:02

Breach of contract and agreement

I upgraded my my contract with vodacom whereby I used to get 2G of data a month and if it was not used it was subjected to expire after 60 days. I did upgrade it because terms and conditions were different from the old contract, in the new contract I was told that this time the data is going to stay and got piled even after 60 days. Because I did tell the Lady that I am going away where really i am not going to be in need of the data. I upgraded the contract for that reason, when coming back after 11 months I checked the data and find out that there was only 2Gig available, then with a surprise I contacted my service provide{Vodacom}. I found out that Vodacom gave my personal information to the company called Buymondo of which they misled me by telling me a pure lies. Buymondo they do not want to speak to me in order to resolve the issue. I even requested the recording of our conversation as I was told that is going to made available to me upon my request. Now Vodacom do not want to help me to resolve the issue. They take me to pillar to post and it is taking too long now.

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Replies (2)
Vodacom
Vodacom's reply17 Sept 2018, 10:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Sept 2018, 09:46
Official

Dear Koenehelo,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Ashwin Abdurahman

Consumer Website Team(SA)