BREACH OF CONTRACT

I SPOKE TO ANELE THUSWA LAST WEEK TO FIND OUT WHY OUR ACCOUNT WAS INCREASED BY R10 AS PER OUR ACCOUNT STATEMENT, HE INFORMED ME THAT IT WAS DUE TO THE PRICE INCREASE AS OF THE 1ST MAY 2015, I INFORMED HIM THAT WE HAVE A NEW CONTRACT AS OF 2 APRIL 2015 AND WE WERE NOT INFORMED OF ANY PRICE INCREASE EFFECTIVE MAY. HE SAID WE MUST READ OUR TERMS AND CONDITIONS AS ITS STATED THERE, I ASKED HIM TO EMAIL ME A COPY THAT SHOWS ME ON THE 1ST MAY 2015 THERE WILL BE A PRICE AND HE COULDN'T ANSWER ME, I ALSO ASKED HIM TO NOTE ON YOUR SYSTEM THAT I AM LOGGING A COMPLAINT, HE WAS REPETITIVE IN SAYING READ YOUR TERMS AND CONDITIONS AND THE MORE I AM SAYING LOG THE COMPLAINT THE MORE HE IS TELLING ME LOGGING A COMPLAINT IS NOT THAT IMPORTANT, I FOUND THAT UNACCEPTABLE. THE SALES CONSULTANT AT THE PROMENADE BRANCH, MITCHELLS PLAIN ALSO SHOULD HAVE INFORMED US THAT THERE WOULD BE AN INCREASE IN FEES AS OF 1ST MAY 2015, HER INCORRECT INFORMATION LED US TO NOT MAKE AN INFORMED DECISION. THIS IS TOTALLY UNACCEPTABLE AND I WILL BE REPORTING THIS IMMEDIATELY AND TAKE FURTHER STEPS, ITS JUST ONE TOO MANY ISSUES THAT WE HAVE WITH VODACOM SINCE HAVING THIS CONTRACT FROM APRIL UNTIL NOW.