NL
Nawaal L

1 reviews | Active since Jun 2010

04 Jul 2017, 17:54

Breach of contract

<p>I upgraded online yesterday. I do not even have the phone in my possession but yet they added R150 to my invoice and i should not be charged R150 as their contract says if you apply online there should be no admin fee of R150..They also charge me for two line rentals. How can they charge me for two lines if i only.hve one and if the current phone i hve contract expired in June. Vodacom are ripping people off..i demand that they reverse all these extra charges from my account. I shall reserve my rights if these charges are not reversed with immediate effect. I did mot even receive my new handset but yet they go an invoice unnecessary charges against my account. </p>

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2017, 06:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team