Breach of Contract

<p>I upgraded my contract in November. Part of the upgrade offer was 10GB of data for 30 days. Was told in the store that since a couple of days had passed in Nov, the data would be given in December so I have a full 30 days.</p> <p>On 1 December I had received no data. I started calling the call center, was on hold for 2 hours and was finally told The query would be resolved by the end of the day.</p> <p>On Friday I was told it would be 24 hours, but they would call me with feedback. On Friday afternoon I was told 48 hours but they would call me with feedback by 18:00. </p> <p>On Saturday I was told that the query was still open so they can't help me, but they would call me with feedback.</p> <p>On Sunday morning I was told that the people handling the queries do not work on a Sunday.</p> <p>I never received ONE call, but I have to keep calling the call center. </p> <p>If I don't have my data by Monday afternoon, I will cancel my contract, and I will not pay a single cent in penalty fees. Vodacom breached their agreement with me. The call center is either ***********, or they simply don't care about their customers. </p>