1 reviews | Active since Dec 2016
Breach of contract
<p>Waiting 4 days to receive my monthly data bundle and airtime from vodacom. call centre and customer service is useless because when you call they just play a recording saying that they attending to the matter and will send an sms once it has been resolved! Received the sms saying the problem is resolved and still no airtime or data bundle received!! I made an enquiry online as well and still no response! vodacom promises to deliver airtime and data on the 1st of every month once you sign the contract and yet i have not received what was promised to me as a customer. now i had to spend extra money to buy me data and airtime whereas the data and airtime i used to received from vodacom was sufficient for me for the month. i pay a monthly fee to receive a service but yet vodacom has failed me. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
