YJ
Yvette J

1 reviews | Active since Feb 2016

18 Feb 2016, 14:34

Breach of Contract

We have phoned vodacom many times since December 2015 to correct the invoice on my number as they are over charging me for my contract. Whomever i speak to keeps saying its been updated and yet i am still being over charged. Should this not be resolved before the debit order now at the end of February 2016 the matter will be taken further.<br> <br> My bill is ment to be a set amount of R86.63 and i am being charged R139.90. I do not understand how it went well from June 2015 till November 2015 and then all of a sudden the contract price changed.

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2016, 15:47
Official
Hello mettajoubert,

Thank you for your feedback.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team