wV
werner V

1 reviews | Active since Jun 2010

01 Feb 2016, 19:54

Breach of contract

I have a data contract that I have with Vodacom that has a limit set on it when it gets to the limit it will not allow me to go over the limit now I have been over charged R2500 in the last two months which according to the contract I have is not possible. Therefore I demand the money be paid back immediately and the contract terminated immediately or I will take this matter to the CPA and if needed take legal action as Vodacom has clearly breached the contract as such I am well within my right to demand my money back and that the contract be terminated with immediate effect as per the consumer protection act . Further more I have never received any form of invoice for this contract or received and notification of my going over the limit which is again a breach of contract. I have spent 4 hours with no success trying to get hold of someone in customer care today this is why I am complaining about my problem here because Vodacom simply have no customer care whatsoever. Please do not bother phoning me as I have no desire to waste time talking to someone who is going to try and justify your mistake I want my money paid back it is as simple as that nothing else will be acceptable

0
Replies (2)
Vodacom
Vodacom's reply01 Feb 2016, 20:05
Official
Hello wernerviet,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites
Vodacom
Vodacom's reply01 Feb 2016, 20:05
Official
Hello wernerviet,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites