HA
Hazel A
1 reviews | Active since Jan 2010
29 Sept 2019, 12:03
Breach of contract
Vodacom promised to get back to us via this site after a complaint. Still waiting. 3 months with no service. Is anyone actually going to sort this problem out. You are in breach of contract. You happily deduct monthly contract fees but we are unable to receive calls on our business line. Sort this out. Stop with the generic we will contact you because you dont!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Sept 2019, 13:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Sept 2019, 13:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HA
Hazel A's updateReviewer Update
29 Sept 2019, 16:25When will you get back to us? This has been going on for 3 months. Your copy and paste generic automated messages is absolutley useless. Stop wasting time with automated messages and actually sort this out.
HA
Hazel A's update29 Sept 2019, 16:25
Reviewer Update
When will you get back to us? This has been going on for 3 months. Your copy and paste generic automated messages is absolutley useless. Stop wasting time with automated messages and actually sort this out.
Vodacom's replyOfficial
14 Oct 2019, 13:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply14 Oct 2019, 13:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team