Breach of contract

I have been loyal customer of vodacom and I always pay my bills. On 1 st. April I upgraded to flexi 100 which includes a top dog voucher. The contract that I signed clearly states that my contract includes free BIS yet I do not have BIS and when I phoned customer care they told me that BIS is an additional charge. I explained that for me it is not extra as it is included in my package. They then told me that they can not help me. I then went to the vodacom cresta store.The consultant there, Ndumiso, told checked my records and told that I do indeed have a contract that includes BIS but when he checks my \add ons"my BIS is not showing. He called the technical (?) department to report the fault and they told him that it was a glitch in the system and they would fix and I would have BIS in 24 hours. I have now waited 40 hours and I do not have BIS. I have been paying for a contract that includes BIS since the 1st April and 17 days later I do not have BIS.I have tried to fix this through customer care and going into a store and speaking to a consult. Neither approach was successful. Vodacom is in breach of contract. Legally my contract should be cancelled with no penalties to me"""