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Pranesh B

1 reviews | Active since Apr 2019

12 Apr 2019, 08:40

breach of contract

I took out a contract mid February at a certain agreed price. The following month I was debited for 10% more than the contracted price. Called Vodacom and was told that there has been an increase within 1 month of taking the contract. I did not agree to this amount and cannot afford the increase. I requested a cancellation but that will attract a penalty fee. I feel caught out and a victim of ***** by vodacom

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Replies (2)
Vodacom
Vodacom's reply12 Apr 2019, 08:48
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Apr 2019, 09:31
Official
Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also,  notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
 
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848

https://www.vodacom.co.za/vodacom/terms/pricing-guide/  
 
Regards, 
Vodacom Consumer Website Team