TC
Trevor C

1 reviews | Active since Jan 2014

10 Jan 2019, 10:00

BREACH OF CONTRACT

I CANCELLED MY CONTRACT ON THE 27TH NOVEMBER AND IT WAS EXPECTED TO BE CANCELLED BY THE LAST DAY OF DECEMBER, I GET AN INVOICE NOW FOR JANUARY, WHICH IS TOTALLY UNACCEPTABLE, I HAD TO TAKE HALF DAY OFF WORK AND TAKE AN UBER TO GO TO THE STORE TO QUERY THIS INVOICE AND THEY TELL ME THAT SOMEONE HAS CANCELLED MY CANCELLATION ON THE SYSTEM, AND I HAVE TO CALL THE CALL CENTRE TO FIND OUT, WHO WILL COMPENSATE ME FOR MY RUNNING AROUND AND MY TIME WASTED ON THIS BREACH OF CONTRACT

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2019, 11:06
Official
Dear Customer, 

Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details 

Regards, Vodacom Consumer Website Team