BN
Bonnie N

1 reviews | Active since Jun 2018

26 Jul 2018, 14:11

Breach of contract

My name is Bonnie, I signed a 24-month contract with Vodacom with a monthly premium of R249 only for a cellphone, Huawei P9lite. I was happy with the contract until Vodacom started deducting more than what we agreed on, in a contract that I signed. They started by deducting more than R250 from there, they deducted more than R298.

How can I sign a 24-month contract with a premium of R249 then the service provider just violate it by increasing the monthly premium on that contract? My account number: QC294963-8.

0
Replies (1)
Vodacom
Vodacom's reply26 Jul 2018, 14:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team