Breach of contract

I have an issue with the service I’m getting from my service provider VODACOM.

1. Upgraded with the agreement a new contract was going to be opened with my existing details. 2. Asked consultant specifically what’s going to happen to the existing airtime & data, they said it will be carried over but to no avail as the month of June has been fully paid up & vodacom has canceled my contract on the morning of month end. Leaving me with no airtime. This infuriates me as I’m on the road & this current situation leaves me cripple.This Account has been Paid for June but canceled on month end. Ending my call I requested they call me back within the hour after which they confirmed in an SMS & that someone can only attend to my query on Monday during business hours.

I find this unacceptable as the level of service leaves a bitter taste in my mouth as I’ve been a long standing Customer for over 20years.