Breach of contract

Item: Vodacom
Rating: 1
Author: Karen N

I recently took a MYGIG3 top up contract which was processed incorrectly as an open line. I have contacted Vodacom regarding my Bill (December) which to date has not been resolved. having contacted the call centre and sending documents to a specified e-mail and still no resolution. As a service provider they provide really pathetic service when it comes to Account queries.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 Feb 2018, 15:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply09 Feb 2018, 15:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Karen N's updateReviewer Update

15 Feb 2018, 02:25

As mentioned Vodacom is full of bull****. To this day and time No consultant has contacted me even after replying that they would on this platform. No concern for customer service. Pathetic!!!!

Karen N's update15 Feb 2018, 02:25

Reviewer Update

As mentioned Vodacom is full of bull****. To this day and time No consultant has contacted me even after replying that they would on this platform. No concern for customer service. Pathetic!!!!

Vodacom's replyOfficial

22 Feb 2018, 10:34

Good Day

Kindly note that your enquiry has now been completed.

Regards

Vodacom's reply22 Feb 2018, 10:34

Official

Good Day

Kindly note that your enquiry has now been completed.

Regards