breach of contract

Good day

I would like to lodge a complaint regarding a service provider Vodacom chats Westgate mall.

On the 24 November Vodacom chats had a black Friday special which was 2 phones on contract for R249 the phones were namely Huawei P10 Lite and P9 Lite.

So I went there as it was advertised when I got there spoke to the consultant who told me that they need my 3 months bank statements so that I could apply for the phones.

Went and got my bank statements and he app**** for the contract with Vodacom and everything was approved, he then told me that he did not have stock he will call me after a week to come fetch the phones, and I agreed.

Two weeks passed I went back to the store the consultant I spoke to the first time was not in and that time so I spoke to his manager who then told me that the phones had no arrived as yet I should wait another week or so and that they will call me once they have received the stock.

I agreed and left, two weeks passed and still no phone call no nothing, after four weeks I went again to check and again the consultant was not in spoke to the manager and he told me that there was no stock, I asked him if I should cancel the application as its been too long and he advised that I don’t have too as if there order went through Vodacom will deliver.

Again I left with no phones at all, now again after 8 weeks still there was no call from them, and then went again to enquire, and now the consultant was there together with the manager and they the telling me a different story all together saying that they cannot help me as Vodacom need to deliver and it’s out of their hands

I asked them 3 questions saying if they knew at that time when I was ordering the two phones why did they not tell me that they were out of stock and they lead me to believe that the phones where available. And also why are they not calling me to give me and update as to what’s happening regarding my contract and is there no way that they can work something out for me. The manager said no as it’s not their problem, by why did they not tell me before I could sit down and waste my time getting bank statements and all the things they need to open that account/contract for me.

Please help me so that Vodacom chatz can live up to the promise as its their duty to advice and inform us and not advertise something that they very well know that its non-existent.

And the consultant and manger told me that I should complain on hello peter what kind of an answer or solution is that.

Regards