Breach of Contract
Good morning, I got a call from Vodacom about 3 weeks ago offering me a data contract. 10gig daytime on my phone and 10gig night time - PLUS a free wifi device with an extra 10gig day and another extra 10gig night for R199 per month - 24 month contract.
firstly, the device is all of a sudden not connecting to wifi, but it has been working for the last week or so...
secondly when i called this morning - 29.08.2017, they now tell me that i only agreed to a 5gig day and 5gig night on the device - THIS IS NOT WHAT I AGREED TO DURING THE TELEPHONE CALL. please can someone check the call and forward me the recording of the call so that i can take this further.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team