RH
Rika H

1 reviews | Active since Sept 2015

26 Sept 2015, 15:13

Breach of contract

I have two contracts with the service provider for many years. Every two years I upgraded both my contracts. I received sms's and was also reminded to upgrade. In the beginning of this year, up to May/June I received sms's about my data usage which I immediately checked and purchased more data if needed. During June and July no sms's was received. Suddenly during August I received a sms alerting me that the amount owed on data exceeded R4683.88 which I immediately followed up. I was told that the contract on my cell phone is an \open account."I never changed nor received any sms that my contract was changed. Neither did I get a sms to upgrade my phone. I did not change the contract to an open account"

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2015, 09:14
Official
Hello rikaharper,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team