1 reviews | Active since Sept 2011
Breach of contract
Hi there. I have had a Vodacom contract for my cell phone and number for around 8years now. I have upgraded my contract as the years passed. Previously I were on a Smart L package from Vodacom. This contract I signed was for 250 Minutes/ second billing including 500 sms's and 500mb data. I agreed to that terms and signed my contract. My bill over the past year has been an average of R1300 monthly. This month I received a bill of R3700.I almost got a heart attack. I have been on the phone with Vodacom asking to investigate. Data bundles I bought were just gone and I received an sms that data bundle has been depleted and out of data bundle rates apply. I do not know why I got that message as my contract I signed according to my knowledge was for 250 minutes,500mb data and 500 sms's only.<br> I have then been told by Vodacom accounts that I used R2000 in data out of bundle because I had an open line. Where in the world. I have never heard of an open line before. I then went to Vodacom branch Secunda Mall and was also told that I had an open line and used R200 in data at out of data bundle rates. I then immediately changed my contract to a top-up which was explained to me clearly.
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
