Breach of Contract

I'm absolutely gobsmacked by Vodacom, I went to the Clearwater branch last week Friday to get a new contract which I did get with a new phone. A sim swap was supposed to get done which it was not and I spent the whole of Saturday without sim activation and eventually had to go back to the shop and was informed that the sim swap was not completed. <br> Fast forward to Tuesday at 13:20, and I still do not have my free minutes or the data or the 200 sms that go with the contract despite me phoning the call centre to inform them of this fact. And yet Vodacom has debited my account with the monthly fee. I do not understand how a big corporation does not understand how the terms of a contract work, both parties are supposed to fulfill their side of the contract. So disappointing especially because I have always been a silent ambassador of Vodacom.