LM
Lesedi M

1 reviews | Active since May 2019

02 Oct 2019, 05:39

Breach of contract

I renewed my contract from a cellphone package to airtime only in may this year, telephonically. I agreed to pay R180 for R230 airtime per month, now since then I have been paying the R230 per month instead of the R180. I want to cancel my contract as this is clearly a breach of what we had agreed upon. If I wanted to pay R230 I would obviously have chosen a package that charges such, with a phone included. Your consultants are *************, cancel my contract please I did not sign up for such *******.

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2019, 07:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team
Vodacom
Vodacom's reply15 Oct 2019, 10:53
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team