Breach of contract

I have a 24-month contract with Vodacom fibre. Suddenly I was cut. Payments are up to date. The call Centre said that they would send a technician. Then I had an email saying I needed to restart a new contract. When I phoned in, the consultant said sorry we did a bulk clean-up and accidentally deleted you. You have to restart on a new plan. I still have over 12 months to go on my existing contract. This is ridiculous. Please reactivate my services. You already debited me for June and now I have no internet connection. This is a breach of contract. Your system problem is now my problem. Please switch me back on since this is day 2 without fibre which I already paid for.