RR
Rakesh R

1 reviews | Active since Jan 2013

16 Jul 2020, 19:08

Breach of Confidentiality!!!

I have had a Vodacom contract in my name since May 2011, that's over 9 years. A few minutes ago, I placed an order on the Vodacom website for a Fibre internet deal. To my horror, when I completed my order, the website said that confirmation has been emailed to ***, however this is not my email address! I firstly want to know where did Vodacom get this email address from as I can assure you 100% that I never registered this as my email address. Can someone senior from Vodacom investigate and get back to me ASAP as I feel that my personal information has been breached and I am really concerned and angry, I will be contacting the relevant authorities about this as well so Vodacom please ensure you contact me with a proper response. Secondly has my order been received and processed?

0
Replies (1)
Vodacom
Vodacom's reply17 Jul 2020, 07:18
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team