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Elmarie K

1 reviews | Active since May 2013

03 Nov 2017, 07:04

Breach of 3G Data Contract

I was contacted by Vodacom offering me a 3G Data contract and we negotiated 10GB + 10GB (Night) data for R299. The first month I received only 5Gb data. Vodacom then rectified the situation after investigating the recorded tapes and that the 10GB + 10GB (Night) data for R299 was agreed upon. This month I was billed roughly R495 for the first month with 10GB + 10GB. This month (November) the contract is back to only 5GB + 5GB. I believe this to be a breach of contract and if this is not rectified soon I will be contacting the ombudsman.

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Replies (3)
Vodacom
Vodacom's reply03 Nov 2017, 07:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

EK
Elmarie K's update03 Nov 2017, 13:17
Reviewer Update
Thank you for your response Vodacom, I look forward to your call.
EK
Elmarie K's update13 Nov 2017, 07:48
Reviewer Update
A consultant contacted me saying he couldn't get hold of me (he did not phone, my phone register has no record of a missed call) - This matter is urgent, I work from remote locations and require my full compliment of data. Can someone just change my contract back to 10GB + 10 GB for R299???