Breach in TCF Principles

Still no feedback on my debit order query on my fibre. I wonder when will Vodacom start taking their customer’s concerns seriously. Please can I urgently get feedback on this issue, it has been raised countless of times whereby you guys did not debit my account and I have to keep calling the call centre and they keep telling me that they will be escalating my concerns and feedback will be provided in 48 hours. Today will be 4 months and the issue has not yet been resolved. Please can you guys take customers seriously and address our concerns. Furthermore, it’s very inconvenient that non-Vodacom contact number customers are not able to call the call centre with the toll free number, and it is seriously costing us a lot of money purchasing airtime in order to call the call centre to get service for something which we are paying monthly on, and up to date. Please, can I receive feedback regarding this issue. Please refer to my previous review for my details and make contact with me