Brand new Upgrade faulty

Vodacom you suck big time. I have been a customer for years, have always paid on time and now to be treated like this.<br> <br> App**** for my upgrade through the online Vodacom store, brand new phone was delivered and it was faulty. immediately tried to get through to some one to report it and that took two days. <br> <br> finally got hold of someone and they said the phone would be collected within 7 days. well it has been two weeks and still nothing.<br> <br> I have wasted so much time on this company phoning and trying to get help, but still nothing.<br> <br> very disappointed in the way I have been treated and it looks like you have lost another customer and the sad thing is you don't even care.