Brand new sim admin locked

The worst experience, got a new sim, inserted it, and immediately got a sms stating "Your request to unsubscribe from all content services have been received. You will receive confirmation of all stopped services soon." I loaded airtime and bought a 14 day every dayta package that consists of 175mb loaded daily and 2.5gb of night owl, all went well the Sunday that I got the sim and the Day after, by day 3 I noticed that i had network but no internet connection, tried checking balances but kept receiving "connection problem or invalid MMI code, tried making a call and got" your call has been rerouted to a recorded announcement, please be advised that your cellular service has been suspended, please contact your service provider about the reconnection of your account." I got in touch with customer service and was told that there was an admin lock on the sim possibly due to what the previous owner of the number possibly did with it and that I'd have to visit a vodacom shop to have it removed. Now my question is a.) what if I do not have a Vodacom Shop where I live? and b.) how can you recycle a number without clearing everything attached to it? and c.) now I as a new customer need to jump through hoops to get my airtime/data back due to your incompetence as a company?