Brand New Samsung S20FE touch screen not working

Now on the my other issue, on the 02/12/2020 I upgrade my one line and got a Samsung S20FE, the touch screen stopped working after 10 days so I took it back, which means it was 7 days short of and OBF(out of box failure) its been booked in for a week, not feed back or job numbers, very poor service when you need after sales assistance. First job number **********4

After having the phone booked in for 3 week, I got it back even more broken than before, the touch screen is still not working and on the job card shows they replaced my battery, why replace the battery, now the phone take 4 hours to charge and only last half of that that time and the worst is that they now booked the phone in again for repairs which will take another 3 weeks, Vodacom had my phone for 6 weeks were i only had it for 10 days and its not a very cheap phone. second job number **********4

Shocking and appalling, clearly vodacom need to support their customers