Brand New Phone Screen Not Working

I got a upgrade late wednesday, got the new phone and as soon as I got home I noticed that the left hand side of the screen was non-responsive. <br> Thursday was a public holiday so i couldnt take it back but today I took it in first thing and they have taken the phone back but havent replaced it. They aknowledge that the phone screen is faulty but need to send it away for testing that will take a week. I asked why they needed to do this as it obviously broken due to no fault of mine cant they just swop it out and they said no - they would of swopped it immediately if it was picked up at the store when I was there on the same afternoon . Surely then they should of checked the phone or asked me to then. I now need to wait for a phone for another week - horrid service and no logic!<br> On top of that I had paid R399 for a screen protector that they installed on the phone for me which now means I need another cover plus the cover that came with the phone ( part of the deal) is for the wrong phone.<br> I now have wasted my time, have to wait a week when the response will be same ie. give me a new one. Now my time will be wasted again to go and fetch it.