Brand new phone repaired??

I took out a contract with vodacom 2 weeks ago for the P60 Pro, 2 weeks into using the phone and the phone switched off and did not come on, the phone was booked in for a repair. I don't understand how this is the solution for a brand new phone, does this now mean I must pay for a repaired phone and further more pay for a phone I do not have in my actual hands??? This is very poor service.